Refund & Return Policy

At Amso, we strive to provide you with high-quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations, and we are here to assist you with our refund and return policy. Please take a moment to familiarise yourself with the following guidelines:

  1. Returns Eligibility:
    • We accept returns for your order within 30 days of the original purchase date.
    • The product must be unused, in its original condition, and with all tags and packaging intact.
    • Customised or personalised products may not be eligible for return unless there is a manufacturing defect or error on our part.
  2. Initiating a Return:
    • To initiate a return, please email us at info@amsostore.com. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
    • Our customer support team will guide you through the return process and provide you with a return authorisation if the return is eligible.

  3. Return Shipping:

    • Customers are responsible for the return shipping costs.
    • We recommend using a traceable shipping method to ensure the safe return of the product. Please retain the shipping receipt and tracking information until your return is processed.
  4. Refund Process:
    • Once we receive the returned product and verify its eligibility, we will initiate the refund process.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.
  5. Non-Refundable Items:
    • Shipping charges, if applicable, are non-refundable.
    • Personalised or customised items may not be eligible for a refund unless there is a manufacturing defect or error on our part.
  6. Damaged or Defective Items:
    • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
    • Provide detailed information, including photos of the damage or defect, for us to assess the situation and provide you with a suitable resolution.

Please note that this refund and return policy applies specifically to laptop bags. Different policies may apply to other product categories.

If you have any further questions or require clarification regarding our refund and return policy, please feel free to reach out to our customer support team. We are here to assist you and ensure your satisfaction with your purchase from Amso Store.